
It may be hard to recapture the moment describing a comedy festival, suffice to say that the final night of the Ealing Comedy Festival was a hit from go to whoa. Nine artists and not a dud among them, and then there was the MC, a woman called Jo Caulfield who was spectacularly funny and very smart when bantering with the audience. As well as taking the mickey out of a few unfortunate enough to be in the front rows or late, a number of her lines were about alcohol consumption, a favourite pastime of the British, and we noted that there were two long breaks during the performance during which the audience was encouraged to consume as much as possible.
The only other woman appearing, Shappi Khorsandi, is Iranian and a bit of a London darling at present. Her family came to London after her father was forced to flee Iran for being critical of the post-revolution regime and she told us of her childhood when the phone would ring and on the other end if the line there would be heavy breathing or death threats. “Dad, the phone’s for you,” she would say. Mind you, Dad’s not that impressed with Shappi, she hasn’t yet been threatened with death.
But for possibly the worst of Britain, we had thought the new practice of London airports charging a three pound a pop for priority access through their security queues took the opportunist-cake for capitalizing on their own inefficiency, but we have found another; Barclays Bank.
Andrea, the Moodie’s child minder was going back to Hungary for a holiday and found out by chance that, for security reasons, bank debit cards are cancelled when used abroad unless the owner has registered that they will be away. Good and sensible perhaps but here’s the rub. To do this requires calling an 0845 number which is like an 0900 number in New Zealand, the caller is charged a time-related calling fee by the bank.
Andrea phoned and was put on an automated holding pattern, and waited without further response for twenty minutes. Eventually, we decided the sensible thing was for Marty to take her by car to the actual bank and sort it out in person. There, however, she was told by the tellers that she could only undertake this transaction over the phone or by seeing a customer services officer, but because they were busy was directed to a bank phone, given a number and she called, only to be put on the holding pattern . . . and another twenty minutes went by.
By then, Marty insisted on actual human assistance and was told by a customer liaison-type person that he himself had tried to call the same number earlier that morning for his own needs and had given up waiting after fifteen minutes. We guessed this was meant to console Andrea, that banks treat their own staff as badly as their customers, particularly when told that she was lucky she wasn’t incurring costs by being permitted use the bank’s line.
After a further period of time Marty repeated his request to see a customer services officer, but was told that an appointment would be needed, but in any case Andrea would just have to keep phoning as such officers couldn’t complete this particular transaction. Thus ensued a very vigorous discussion about the incompetence of Barclays and the bare-faced cheek of customers being forced to pay phone waiting charges as a result of the bank’s own inefficiency and/or incompetence in not being able to respond promptly. The response included that no banks in the UK allow free phoning any more, they all charge. Somehow that was supposed to make it alright.
Then, the person we were now dealing with told Andrea in a sort of scolding fashion that she was phoning the wrong number and should have been using a different one for more punctual service. Her protest that she was using the number given to her (she even showed this person the piece of paper she had been given with the number) made no impact. So, she then tried the new number and held for ten minutes (we timed it), and still no answer.
More intervention was required, resulting in us having two phones going at once and, to bring this tale to a conclusion, we can report that the second attempt on the second phone was answered, quite quickly. “There,” said this bank officer, “if only you had phoned the right number from the start.”